Privacy Policy

privacy policy.

Who we are

Our website address is: https://coalcreative.com.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Our website uses Google Analytics. Services such as Google Analytics use cookies to keep track of your page views, engagement time, and return visits.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

How we use your data

Our website uses Google Analytics to measure the performance of articles, find technical problems, and better understand how visitors are engaging with out content.

How to opt out of Google Analytics

If you wish to block Google Analytics, Google provides a browser extension.

Messaging Policy

At Coal Creative, we value your privacy and are committed to protecting your personal information. This Customer Messaging Privacy Policy outlines how we collect, use, and safeguard your information when you engage with us through messaging services. By interacting with Coal Creative through messaging platforms, you agree to the terms of this policy.

1. Information We Collect

  • Personal Information: We may collect personal information such as your name, phone number, and email address when you opt-in to receive messages from us.
  • Message Content: Any information you share with us through messages, including inquiries, feedback, or preferences, is also collected to provide better service.

2. How We Use Your Information

  • Service Updates and Promotional Messages: With your consent, we may use your contact information to send you updates about our products, services, promotions, and events.
  • Customer Support: Your messages and contact information help us provide personalized support and address any questions or concerns.
  • Improving Services: Information gathered through messaging may be used to enhance our customer service and improve our offerings.

3. Opting Out

  • You may opt out of receiving messages from us at any time by following the unsubscribe instructions provided in the message or contacting us directly. Please note that opting out may limit your access to some of our updates and exclusive offers.

4. Data Security

  • We implement reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission is fully secure, so we encourage you to take precautions to protect your information.

5. Sharing of Information

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering messages. These providers are obligated to protect your information and may only use it to perform services on our behalf.
  • Legal Requirements: We may disclose your information when required by law or to protect the rights, safety, or property of Coal Creative, our customers, or others.

6. Changes to This Policy

  • We may update this Customer Messaging Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

7. Contact Us

  • If you have any questions about this Customer Messaging Privacy Policy, please contact us at team@coalcreative.com or 570-212-9586.
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